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After hours medical attention
For all emergencies please call 000.
For non-emergency medical attention outside of our practice opening hours please call Canberra After Hours Locum Medical Service (CALMS) on 1300 422 567.
An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.
Our appointments are classified and invoiced as follows:
Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
Specific Service (Level B)
A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
Comprehensive Service (Level D)
A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
Cancellation fees can vary from $35.00 to $55.00, depending on the length of consultation booked, if we do not receive notice of your cancellation.
We require 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments. This enables us to reschedule the day for other patients.
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 2005 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 02 6205 2222.
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
Our fees are charged as follows:
During Business Hours
Level A – $40.00
Level B – $75.00
Level C – $130.00
Level D – $200.00
Monday to Friday before 8.00am and after 8pm
or Saturday after 1.00pm
Level A – $50.00
Level B – $100.00
Level C – $180.00
Level D – $270.00
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Onsite parking is available
Privacy and confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992